‘We can always make contact with patients, safely’

Organisation: Van der Hoeven Kliniek
Location:
Utrecht, the Netherlands
Type of care:
highest security level
Solution:
CoWin 48 (two installations)

Challenge:
Patients at the Van der Hoeven Kliniek often experience complex psychiatric issues, and managing high-energy or violent behavior in a high-security environment is difficult. De-escalation rooms can be stressful for some patients, and the care team needed an effective way to calm and engage individuals in crisis.

Solution:
The clinic introduced the CoWin 48 media wall in January 2022, later installing a second unit due to its success. The system is simple and intuitive, offering tailored music, images, and other media to meet individual patient needs. It provides a calming influence and diversions that reduce stress and help de-escalate potentially violent situations.

Impact:

  • Early de-escalation leads to fewer incidents and violent outbursts.
  • Patients benefit from personalized content, which promotes relaxation and stress relief.
  • Care teams can safely engage with patients in crisis and gradually increase stimuli.
  • The system fills a critical gap in providing entertainment in low-stimulus environments, supporting smoother transitions back to normal care.
  • Feedback highlights a need for further development, such as incorporating gaming options to enhance patient engagement.
By:
Mark Verhoeven
Published on:
December 13, 2024
Last updated at:
December 13, 2024

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