Reconnect Service.
For optimal use

CoWin is designed to provide peace and overview in environments where tension can run high. But technology alone is not enough. It only really works when people are able to work well with it and when support is close by. That's why we guide organizations from installation to daily use with training, service and support that matches your work.

Implementation of CoWin.
A seamless start.

The introduction of CoWin starts with careful installation. Our specialists work with your project team, architects or technical partners to optimally integrate the solution into the space.

We not only look at technology, but also at daily practice in the department. Where does the screen hang? How does a client move through space? What does the team need to keep an overview? Everything has to be right.

Training.
So everyone can work with it.

After implementation, we provide training sessions for everyone who will work with CoWin. This way, the team quickly becomes familiar with the solution and CoWin becomes a natural part of work. A practical session that is in line with the daily reality of the department helps show, among other things:

  • How employees use CoWin in daily practice
  • How the dashboard provides an overview and makes adjustments possible
  • How functionalities can be tailored per department or client

Support.
When it's necessary.

CoWin is used worldwide in behavioral healthcare and detention environments. That's why we provide support that is reliable and accessible. Do you have a question, a problem or would you like advice on maintaining your CoWin? Our support team is ready to take a look.

Go to support

Our service models.
Watch and compare.

On Demand

Assured

Costs

Pay as you go. No fixed monthly or annual costs.
Fixed amount per CoWin. Volume discount for larger quantities.

Onboarding

Not included. Recommended though.
Included. Includes a trainer's travel and accommodation.

Remote training

Available at an hourly rate.
Included.

On-site training

Available at a call-out charge and hourly rate - charges for training, trainer travel, and accommodation costs.
Included. Includes a trainer's travel and accommodation.

Remote service

Available at an hourly rate.
Included

On-site service

Available at acall-out charge and hourly rate.
Included. Includes travel and accommodation.

Replacement parts

Full rate.
25% discount. Includes 1 year warranty on replacement parts.

Reconnect Academy

Not included. Not available separately.
Included. Exclusive access with Assured as a service model.

Service level

Based on planning.
Priority service.

Do you have feedback for us?

Healthcare practice never stands still. That's why we like to stay in touch to keep improving. Practical feedback helps us to further develop the solution and make it better suited to what is needed. This is how CoWin continues to grow with the people who work with it.

Do you also have feedback or ideas? We would love to hear them.

Give us feedback
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