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info@recornect.com

Support portal.

Here you'll find answers, guides, explanations and articles by topic.

Support portal

Frequently asked questions.
Clear answers.

What do I do in the event of a failure?

Call our support line or submit a ticket via the support portal. Our technical engineers help you directly, often remotely.

How do I customize features?

Via the dashboard, you can turn functions on or off per client or department. This changes the experience directly for the user.

Where do I find manuals?

Our support portal contains articles by topic, explained step-by-step.

How do I know if my package includes updates?

Your maintenance package specifies exactly how many updates per year are included. Check your contract or contact support.

Is your answer not included?
Submit a ticket.

You can easily create a ticket via our support portal. Describe the problem and include photos if necessary. Our team will contact you as soon as possible.

Go to the support portal

Prefer direct contact?
Give us a call.

CoWin is robustly built. But malfunctions can never be completely ruled out. Do you have a glitch? Then one call is all it takes. In most cases, our service engineers solve it directly remotely. Isn't that enough? Then someone comes by. With local teams in the Benelux, Germany, Austria, Switzerland, UK, Ireland, US and Canada, we're always close by.

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